Digital customer services company Helpware will add 300 jobs at their existing location in Montgomery County and also setup a new office in Mercer County. The company is planning to invest $500,000 in Kentucky.

Expansion Plans

With this initiative, Helpware will create 150 jobs at the company’s new office in Harrodsburg and will add another 150 jobs in Mt. Sterling where it opened in 2020. Mt. Sterling office currently have 25 employees. The job roles will comprise of both onsite jobs and remote positions as well. The company will pay an average hourly wage of $23.30 before benefits. The new hiring will boost Helpware’s digital customer service, back-office support, start-up acceleration, content control and other key services. The management have announced that they expect to fill these new positions before the end of 2021.

Helpware’s in Kentucky

Helpware serves high-growth fintech, health tech, e-commerce, technology and other market-disrupting companies to complete complex tasks and grow their brands. It was founded in 2015 and is a digitally enabled people-as-a-service outsourcer supporting a range of industrial sectors. These sectors include health tech, gaming, fintech, e-commerce, software, technology and others. Helpware’s played their role in providing services to the government and charitable organizations in COVID related programs during pandemic. Their leadership expects that the Helpware’s presence in Kentucky will expand in coming years. The company aims to continue their growth in the region and will introduce more jobs in the future. Helpware operates U.S. offices in California, Colorado and Virginia, and maintains a global presence with locations in Germany, Mexico, the Philippines and Ukraine.

“I am beyond proud to be working and growing in the commonwealth. Our company is focused on leading the evolution of consumer expectations changing the services market as we know it,” said Robert Nash, Helpware’s CEO. The Mayor of Mt. Sterling also welcomed this initiative as it will bring new jobs in the county. “In this ever-changing economy, it is so important that we have good and flexible job opportunities for our workforce,” said Mt. Sterling Mayor Al Botts. He further appreciated the efforts made by Helpware towards the community.

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